Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
| ACT (1140) | Everywhere (19206) | NSW (7557) | NT (170) | QLD (3578) | SA (987) | Somewhere else (224) | TAS (242) | VIC (3573) | WA (1735) |
1966 Someone from TAS thinks vodafone is Gross negligence at 27 Dec 2010 11:16:48 AM
No reception, no service, no support, what network?
I was happy for many years with Vodafail, they provided a viable alternative to Optus & Telstra. But somewhere between being the new kid on the block and the failed service provider they are today, Vodafail forgot that they were in the telco space and started to ride on the back of 'you have contract, you will stay & you will pay'. With extreme wait times to speak with staff who have no skill or understanding of issues, an inability to make or receive calls (Hobart) I have left my mobile on permanent divert to my landline in hope that at least some people can get to my message bank 101. Unfortunately a contract is locking me in, hopefully with enough contracts coming up for renewal over the next 12 months, Vodafail will soon be a distant memory for all Australians and the other carriers will learn from this mess that Australian consumers are learning to stand up for their rights.
I was happy for many years with Vodafail, they provided a viable alternative to Optus & Telstra. But somewhere between being the new kid on the block and the failed service provider they are today, Vodafail forgot that they were in the telco space and started to ride on the back of 'you have contract, you will stay & you will pay'. With extreme wait times to speak with staff who have no skill or understanding of issues, an inability to make or receive calls (Hobart) I have left my mobile on permanent divert to my landline in hope that at least some people can get to my message bank 101. Unfortunately a contract is locking me in, hopefully with enough contracts coming up for renewal over the next 12 months, Vodafail will soon be a distant memory for all Australians and the other carriers will learn from this mess that Australian consumers are learning to stand up for their rights.