Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
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19665 Someone from WA thinks vodafone is structured at 12 Oct 2011 06:06:34 PM
I am not in a mess with Vodafone, I am an individual in the loop. I would just like to inform people who do have some issues that there are little things you can do to improve your service and coverage. When you are provided with a phone and handset sometimes you may be given a less quality sim card. This really does affect the performance. if you have a i phone and have issues for instance nip into the store and ask for a sim swap. Most numbers were given a 56KB sim card and not a 128KB card. This small implementation does help alot. As to why these were not sent out originally I cannot tell you but these little implements will dramatically improve the service.
13 Oct 2011 04:53:26 PM: Shouldn't the call centre be telling people to swap the sim card instead of saying they are "upgrading". the lack of courtesy and professionalism from the call centre is as big an issue as their woefully inadequate network is.it is anything but structured as you describe it.