Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
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19667 Someone from QLD thinks vodafone is As fail as fail gets at 13 Oct 2011 12:42:57 AM
Girlfriend's phone has been off all day (or so I thought). Got home and we both noticed that she had no bars. Not the first time it's happened. Switched to over to 2G GSM and 1 bar intermittently dropping in and out. Switched back to 3G and get the good ol' searching....
Called Vodafone and got through to a rep in under 5 minutes (not bad). Had a mouth full of food as I was anticipating a longer wait. Explained everything to the rep. Call dropped. Nice rep called back. Call dropped again. Nice rep called back again. Rep advised of upgrade to the area. I refused to accept the excuse (as it has apparently being going under an upgrade for the pass 6 months). Mentioned to the rep that since Vodafone can't provide a service that my girlfriend signed off on, then they were in breach of the contract and we wanted out. Rep didn't have a standardized answer to that, so has arranged for their cancellation team to call us within 3 business days?? (their back logged cancellations list must be huge lol). Not looking for compensation, just wanting to leave Vodafone without any cancellation fees for the remaining 18 months and the hassle of contacting the TIO.
My Vodafone contracts ends next month. No brainer on what I'm going to do with that. In fact have been with Telstra as long as Vodafone, so Telstra gets to take over my second service too (and also my girlfriend's when we sort this mess out).
Anyway, fingers crossed =)
Called Vodafone and got through to a rep in under 5 minutes (not bad). Had a mouth full of food as I was anticipating a longer wait. Explained everything to the rep. Call dropped. Nice rep called back. Call dropped again. Nice rep called back again. Rep advised of upgrade to the area. I refused to accept the excuse (as it has apparently being going under an upgrade for the pass 6 months). Mentioned to the rep that since Vodafone can't provide a service that my girlfriend signed off on, then they were in breach of the contract and we wanted out. Rep didn't have a standardized answer to that, so has arranged for their cancellation team to call us within 3 business days?? (their back logged cancellations list must be huge lol). Not looking for compensation, just wanting to leave Vodafone without any cancellation fees for the remaining 18 months and the hassle of contacting the TIO.
My Vodafone contracts ends next month. No brainer on what I'm going to do with that. In fact have been with Telstra as long as Vodafone, so Telstra gets to take over my second service too (and also my girlfriend's when we sort this mess out).
Anyway, fingers crossed =)