Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
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19699 Someone from VIC thinks vodafone is Premium SMS at 17 Oct 2011 02:03:00 PM
Vodafone is charging users,which you won't know unless you thoroughly check your bill,for premium sms services which are unstoppable.The current code for premium SMS directs that sending STOP will stop the service but with some of these this will not work.Vodafone customer care suggested I call the premium service however after many months of complaints it is Vodafones own service which is in breach of the code.This extrapolates to possibly many hundreds of thousands of dollars collected by Vodafone in breach of the industry code and it tantamount to obtaining financial advantage by deception,particularly children,the elderly and the disabled who perhaps are not as vigilant to this occuring.As a good corporate citizen Vodafone need to audit their accounts and refund the money to those who have inadvertantly paid this money.They should also publicly announce that this has occurred so that account holders can check their accounts vigilantly.