26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

Share Your Pain

ACT (1140)Everywhere (19206)NSW (7557)NT (170)QLD (3578)SA (987)Somewhere else (224)TAS (242)VIC (3573)WA (1735)
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19706 Someone from QLD thinks vodafone is terrible at 18 Oct 2011 01:36:12 PM
I needed a new phone and ported my service from 3 to vodafone on a Sunday. I was told the service should be active within 24 hours and to ring vodafone customer service if it wasn't connected by noon the next day, i.e. monday.

I waited until Tuesday morning before contacting vodafone customer service, waited on hold for 20 minutes. When I got to speak to someone that person told me they would transfer me to their connections team. That person then hung up on me.

I returned to the store where I got the phone to seek their assistance. After 30 minutes I was told that it would take another 24-48 hours to connect my service, because they had thousands of iphones to be registered.
I told them that this delay was not acceptable and asked for the contract to be cancelled. I was told that this was not possible. At this point I threw the phone on the floor, tore up the contract and walked out.
Good luck to vodafone in getting any money out of me. I will be going elsewhere for my new phone.
Vodafone can kiss my 4king azz.
18 Oct 2011 01:55:24 PM: you had better call tio because if you dont vf will get your money