Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
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19737 Someone from NSW thinks vodafone is So fail they've lost a loyal customer (>10 years) at 20 Oct 2011 07:39:28 PM
I attribute my lack of sense on this occasion to inexperience (I've never had to get a phone serviced before, and am not familiar with how things are ALWAYS done), naivety (assuming that an $800 smartphone would be treated carefully and as belonging to me), and haste (I was in a hurry and did not read all the fine print on the paperwork).
That said, this is what I would have liked Vodafone to have done:
1. For their sales person in the store to have said "Please back up your phone data" before taking my phone in for servicing. I could have done it on the spot, although I would have needed their help with a replacement battery because the reason I was sending it for service was that the charging socket was broken and the battery had run flat.
2. For the service centre to have called and had a discussion with me before replacing my phone with a refurbished one.
3. Provided a simple way of obtaining the proof of purchase that didn't require 2 store visits + multiple phone calls & online requests for help.