Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
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19800 Someone from NSW thinks vodafone is Total at 26 Oct 2011 01:26:42 PM
I called to cancel our contract with Vodafone after finally getting fed up with coverage issues all around Sydney, particularly in the lower blue mountains and after losing my 2nd $10,000 contract for work due to voicemails being delayed over a week...
First Call: July 2011
Spoke to lady in call centre (name withheld) regarding cancellation. Long story short, she will send out some bags for the current iPhone handsets to be retrieved and when they are received at their centre, they will waive the early termination payment and send us a bill for what is left owing.
What happened... Very little, in fact NOTHING!. No bags sent out. Next month... another bill.!!
Second Call: October 19th
Called to remind them about bag and query why it was sent to NRG debt collectors with an amount we have no record of. No real sense made here and my wife hung up after 45mins of going no where.
Third Call: October 26th
Called to as about what was going on and put in a new request for the bags. guy was helpful. He put through the order for the bags and said they will arrive in 5 days or so. GREAT. Asked him what to do about NRG, "Just call them and tell them about our arrangement." No problem.
Called NRG... they are just interested in getting their money and said that we need to call Vodafone regarding any amounts that have been revised.
Called Vodafone back to get the revised amount after the phones get sent back and to get the account back from NRG.
Basic customer service could not help so tx me to other dept.
He said that the account was sent to NRG in August, a month after I asked for the contract to be cancelled. When I asked about the other $1000 added on the NRG bill, he said some was commission and some was a early termination payment??? I said that it was waived and he said OK.
I asked him to pull the account from NRG and to forward me the amount left outstanding. He cant do that until he gets the phones back. So when/if the bags get here, we will see.
First Call: July 2011
Spoke to lady in call centre (name withheld) regarding cancellation. Long story short, she will send out some bags for the current iPhone handsets to be retrieved and when they are received at their centre, they will waive the early termination payment and send us a bill for what is left owing.
What happened... Very little, in fact NOTHING!. No bags sent out. Next month... another bill.!!
Second Call: October 19th
Called to remind them about bag and query why it was sent to NRG debt collectors with an amount we have no record of. No real sense made here and my wife hung up after 45mins of going no where.
Third Call: October 26th
Called to as about what was going on and put in a new request for the bags. guy was helpful. He put through the order for the bags and said they will arrive in 5 days or so. GREAT. Asked him what to do about NRG, "Just call them and tell them about our arrangement." No problem.
Called NRG... they are just interested in getting their money and said that we need to call Vodafone regarding any amounts that have been revised.
Called Vodafone back to get the revised amount after the phones get sent back and to get the account back from NRG.
Basic customer service could not help so tx me to other dept.
He said that the account was sent to NRG in August, a month after I asked for the contract to be cancelled. When I asked about the other $1000 added on the NRG bill, he said some was commission and some was a early termination payment??? I said that it was waived and he said OK.
I asked him to pull the account from NRG and to forward me the amount left outstanding. He cant do that until he gets the phones back. So when/if the bags get here, we will see.