26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

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19807 Someone from SA thinks vodafone is So far....100 out of 10 at 26 Oct 2011 09:49:55 PM
I have been with 3 for 12 years with little trouble....bring on Vodafone...1st day after having to switch, received wrong phones!!! After finally getting a phone that was not what I ordered and then spending 4 hours on hold, I was advised to go into the Vodaphone store where my problems could be soughted out.
After spending another 4 hours in that store, we came to an agreement that I would accept the phone I did not want because they did not have the phone in Australia that they had advertised! I rang on Monday morning to activate the sim card for the phone that did not fit in the phone as my new phone required a micro sim and Vodafone had sent me a large sim card....3 times!!! I am now waiting for the service to activate...4 days later after the message on the activation told me that the service would take between 2 hours and 24 hours!!! Go vodafail. I have tried to call back and let them know how pathetic thier customer service is and also that this is the worst company I have ever had to deal with but the Indians in the call centre can't give me any answers so who can???