Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
| ACT (1140) | Everywhere (19206) | NSW (7557) | NT (170) | QLD (3578) | SA (987) | Somewhere else (224) | TAS (242) | VIC (3573) | WA (1735) |
19812 Someone from QLD thinks vodafone is Very at 27 Oct 2011 10:44:38 AM
Switched over from 3 after being told my Internet reception might be better. Not will be better, but could be better, otherwise it would be the same. After the switch I got absolutely no Internet reception in my house even though 3 was blazingly fast. Call reception sounded like talking through a wall most of the time as well, so I switched to Virgin.
Just received a $466 early termination bill even though I was told that I would be put on a month to month contract. The billing service personnel just kept repeating the same thing over and over until I exploded. Then he decided to try and give me another number to call which I refused. I told him that the contract I am on has to match what I was told over the phone or it is illegal, and then I went and filed a complaint at the TIO website. So shall wait and see what happens.
As a by note my wife was on the same plan with 3 and ordered her Vodafone sim card but didn't actually activate it. She still had a few months to go on a 3 24 month contract, but the Vodafone salesperson said she is now on a month to month contract. Funnily enough she hasn't had any problems with the switch over to Virgin.
Just received a $466 early termination bill even though I was told that I would be put on a month to month contract. The billing service personnel just kept repeating the same thing over and over until I exploded. Then he decided to try and give me another number to call which I refused. I told him that the contract I am on has to match what I was told over the phone or it is illegal, and then I went and filed a complaint at the TIO website. So shall wait and see what happens.
As a by note my wife was on the same plan with 3 and ordered her Vodafone sim card but didn't actually activate it. She still had a few months to go on a 3 24 month contract, but the Vodafone salesperson said she is now on a month to month contract. Funnily enough she hasn't had any problems with the switch over to Virgin.
27 Oct 2011 10:49:53 AM: good luck hopefully you can make it 2 from 2