Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
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19832 Someone from NSW thinks vodafone is Can I get my money back please?! at 29 Oct 2011 02:49:50 PM
I took out a mobile broadband a couple of years ago. Having not used it in months I decided to cancel my contract and pay for whatever was remaining. After a horrid phone call where customer service was trying to sell me other products and trying to have me keep the product I no longer wanted, I finally thought I was rid of Vodafone once and for all. 4 months passed before I actually noticed on my bank statements that I was STILL being charged for the service I had cancelled! I called back again to have this problem rectified and this time was told the money would be credited within 3 weeks! So 6 weeks later, I call back as no money has been credited to my account and was told "oh yeah, we didn't seem to have the right bank details so we couldn't send you the money" This is the same account they were taking money from! So had I not called or realised what was happening, I may not have ever seem my money again! I will now wait and see if my account is credited by the end of the week. I am not holding my breath!