Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
| ACT (1140) | Everywhere (19206) | NSW (7557) | NT (170) | QLD (3578) | SA (987) | Somewhere else (224) | TAS (242) | VIC (3573) | WA (1735) |
19857 Someone from NSW thinks vodafone is Bad at 2 Nov 2011 03:27:06 PM
I send an enquiry through their website about my new service with Vodafone. Its really frustrating to have this kind of automatic response in RED COLOUR. They really have problem on their network that's why I complain. I was expecting they would be apologetic for that and not being rude with their RED writing. Its a disgusting level of customer service.
Vodafone response:
"
In order for us to respond to your enquiry as soon as possible, this is an auto generated email response based on key words you have provided in your email.
We hope this resolves your enquiry to your satisfaction however, if not, then please continue to submit your question and reply to the email that will appear in your inbox.
We will then respond to your enquiry within 48 hours through our email support team. "
Vodafone response:
"
In order for us to respond to your enquiry as soon as possible, this is an auto generated email response based on key words you have provided in your email.
We hope this resolves your enquiry to your satisfaction however, if not, then please continue to submit your question and reply to the email that will appear in your inbox.
We will then respond to your enquiry within 48 hours through our email support team. "