Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
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19885 Someone from NSW thinks vodafone is very at 6 Nov 2011 04:35:49 PM
Ordered a white Samsung Galaxy II on 18 September 2011. Order was processed but no phone arrived. After a week plus called Vodaphone who advised that there was a delay with the phone. Called customer service (CS)a number of times since and on 20 October (verbally and in writing) was told that the phone was already despatched to AAE but CS had not received a consignment number. Yet another call to CS last week and was told that no phone was actually despatched as there were none available and CS did not know when they would be available. At no stage has Vodaphone sent any updates to advise on delays. All contact had to be initiated by us and seven weeks later we still have no idea when the phone will arrive. This is a disgrace and any organisation that conducts itself this way deserves to fail. We understood that Vodaphone was trying to rebuild its customer base - no wonder it has to if this behaviour is any indication. If you are considering Vodaphone as a provider then be warned - you are signing up for a provider that does not care about its customers and treats them accordingly.
7 Nov 2011 09:08:33 AM: I had the same issue with my 4S. I ended up cancelling the order after long debate and got it through the store. Much painless.