26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

Share Your Pain

ACT (1140)Everywhere (19206)NSW (7557)NT (170)QLD (3578)SA (987)Somewhere else (224)TAS (242)VIC (3573)WA (1735)
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19919 Someone from VIC thinks vodafone is EPIC FAIL at 8 Nov 2011 12:44:02 PM
My phone only works about 30% of the time (msgs not sending meaning i have to resend and resend, no internet reception, not receiving phone calls so that it goes through to voicemail and I have to pay to retrieve the msg and call the caller back - ALL will full bars but no data download).

I wonder as it only works 30% of the time Vodafone would be willing to accept 30% of the bill I am charged?
8 Nov 2011 12:52:00 PM: Call them up with that offer and see what they say. If you are not getting what you signed up for and paid for then you have a legitimate complaint. Follow the steps on the how to complain page and don't hesitate to contact the TIO if Vodafone isn't helpful.

Vodafail.com Moderation Team