Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
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19923 Someone from QLD thinks vodafone is fail at 8 Nov 2011 04:58:56 PM
Received my online bill this morning showing nil outstanding balance and current charges. Lo and behold I received an SMS at lunchtime telling me that I failed to honour my payment schedule. and that to prevent restriction to my service i was to pay immediately. 2 hours trying to get answers from that bloody call centre and their refusal to put me through to someone in Australia, it turns out that their September payments were not processed so the outstanding amount related to that invoice. Still trying to find out how the amount was not taken up in the direct debit payment in October and why the invoice issued Nov. 6 shows a 0.00 outstanding balance. I have no problem paying the bill but how dare they threaten my services for their own stuff up. How kind of them to offer me an extension on the outstanding amounts so it can be taken up in the November payment. As the invoice displays a zero outstanding balance, I wonder where I stand legally if I refuse to pay an amount I knew nothing about and can get no sensible answers about besides the standard responses that the call centres preach. Hope the TIO will be able to get the answers I want.
9 Nov 2011 05:40:00 PM: Absolutely same thing happened to me yesterday. Three hours on the phome, six different people & nothing but lies. Excuses like "your bank reversed it" - untrue. Their statement as recent as Sunday 6 nov showed nil outstandings 7 they work out Monday that they have failed to trigger the payment & then send threatening SMSs to all of my phone holders (6 on the plan). Their accounting & billing system is a shambles.