Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
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19929 Someone from NSW thinks vodafone is useless at 9 Nov 2011 08:06:11 AM
Yesterday I was out of credit so I called to recharge. Vodafone were having technical difficulties so I couldn't recharge over the phone. I tried to recharge online; still couldn't recharge. On my way home from work, there was an incident on the train line (a tree fell on track and broke cable) and the train I was on got stranded stations away from my house. Normally I would have called a cab but I had no phone credit and only $5 cash on me. My next option was to look up a map and nearest bus routes on my phone, but alas NO CREDIT=NO INTERNET BROWSING. There were no ATMs or shops nearby so I had to walk to the next train station in the rain by following the train tracks so I could contact someone to come and pick me up. Thanks Vodafone. Today after I was finally able to recharge, the internet browsing would work for a second, drop out, not work at all for 10 minutes, work for a second, then drop out again. I think I'll be changing providers.