26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

Share Your Pain

ACT (1140)Everywhere (19206)NSW (7557)NT (170)QLD (3578)SA (987)Somewhere else (224)TAS (242)VIC (3573)WA (1735)
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19936 Someone from VIC thinks vodafone is CRAP CUSTOMER SERVICE at 9 Nov 2011 03:13:35 PM
I have been trying to get information/service with regards to a plan I've just signed up with. I have tried calling them, using their online services (and I use the term loosely) as well as in person at one of their shops, all to NO AVAIL. The two issues I was trying to get help with were 1) changing my address that was from 4 years ago and was in a completely different state 2) to find out where my new phone was that I had ordered and received no notification of how long it would take to deliver or any email confirmation of my payment.

On the phone, I was put on hold for 45 minutes after the automated voice told me it would be a 4-minute wait. I was then informed that the query I had was meant to go to another dept so the person on the other line put me on hold to redirect my call. I waited another half hour before I just go so pissed of I hung up. I then went through their callback system to get another useless operator (who is clearly aware that there are no consequences for crap customer service) who then told me he's going to put me on hold to re-direct my call. I was too angry to wait again so I told him I refuse to wait another hour to have either of my issues addressed. I told him I wanted to cancel the plan. He said he'll have to re-direct my call. What exactly is the point in calling the "help" line, when if you do, there is NO HELP on the other end, just redirecting?

I then tried to log-in online. Again instead of being redirected by a person, I was 'redirected' to pages that either timed out or just didn't load. I was going through their "helpful" tips because I thought I might be doing something wrong. Now, I'm in IT so I'm not unfamiliar with navigating through sites. Their site it just completely UNHELPFUL and cluttered to manoeuvre through. I feel this is a deliberate tactic to confuse the consumer. There are loads of sections that are similarly named but with different information. Completely useless to garner any sort of useful information.

I then tried to go into the shop only to be left waiting in line, to get a ticket to wait in yet another queue. This is the sort of business practice their executives think is going to get them more clients?

I think everyone who has had an issue with Vodafone needs to post their discontent on every social media site possible. This is unacceptable as well as unethical business practice. I'm fairly shocked at the rapid decline of their service since they merged with Three. I am also going to be posting on travel sites that all travellers and expats should avoid using Vodafone in Australia (regardless of what their experiences were in other countries, because mine in the UK was ok). Regardless of how appealing it sounds, it's all a ploy to steal your hard earned money and ruin your day if you ever have the misfortune of having to call them for any assistance.

Thanks for letting vent.