Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
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19945 Someone from VIC thinks vodafone is Vodafail at 10 Nov 2011 12:09:15 AM
Ive been with vodafone from last 3 months and i have 3 bars sometimes they drop to 1 and sometimes my iPhone shows searching on top anyways i have 1.5 gig of data that finished so fast coz i shifted my home and didnt had the internet there. I couldnt keep any track of how much data i used coz there system does not show me real time usage data. My data usage exceed by $8 and i called customer service, the guy gave me 500 MB to use and the next day i was happy i just have $8 up but when i checked my account balance it was up by $249 i called them and they told me its because of our system is designed in a way that does not show real time update. i was so pissed i told that guy in india that it use to show me when i was with optus but he keep saying tht there is no provider that tells you ur real time data. I told him its just to benefit the company and he had no answer even 3 updates their usage every day at 9 and vodafone do it after 48 hours and still that customer service told me you have to keep track and i told that idiot how can i keep track if you update it every 48 hours.. Im so pissed i want to get rid of it can anyone tell me how to make complaint about them and their shitty service?