26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

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19983 Someone from NSW thinks vodafone is Can we change from fail to feedback at 14 Nov 2011 11:32:55 AM
I am getting a lot of twitters, facebooks and unfounded comments everytime Vodafone is mentioned people are using the trem Vodafail to be funny even though they have never used Vodafone. This is unfair. I think this website needs to be FIRM yet have a positive impact to customer experience. I suggest you change this site to VodaFEEDBACK or VodaTRACK or something that shows it is working! Every business deserves a chance to recover or become even better! But this creates spiralling of Brand damage that I beleive is now couter constructive,Vodafone is probably spending more time and money now on PR anti-smear brand damage campaigns raher than fixing its system problems where we want money to be spent!Please change your tact.
14 Nov 2011 12:30:35 PM: You seriously expect us to feel sorry for Vodafail when they are more than happy to take on customers when they know their network is substandard. How many people has this website helped who don't know any better and without this website highlighting Vodafails shoddy network they would have never spent the money on this alleged upgrade. Consider this troll fed people.
14 Nov 2011 01:46:18 PM: You are correct a long time ago they had a network that provided services, when they do again people may support them. As they treat customers like criminals for demanding basic phone/data service they will get negative feed back. As you must work for VF may I suggest you go back to your desk stick your head in the sand & blame for customers for your problems.
14 Nov 2011 01:54:32 PM: if VF were seen to be making an effort to fix obvious problems I would agree, but they aren't.