Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
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19994 Someone from NSW thinks vodafone is Epic Fail at 14 Nov 2011 07:02:13 PM
Real problems with network the last five or six days.
Constant call failures when trying to ring out (This is in the Sydney CBD). I'm not receiving text messages till hours later (or in fact a full day!) and I can't access voice mail at all because it just keeps hanging up on me (saying 'call failed') visual voice mail not working either.
I went into Vodafail shop today and they said "Call the call center. We don't know what's wrong... " went to another shop just to try my luck with someone else who didn't seem so preoccupied with their own iphone behind the counter and when I explained what had been happening she looked at me, didn't say anything but "here, take this" and handed me the shop phone which was apparantley calling the call center in whatever land and went to deal with someone else!
(I'm tossing up whether or not the shop assistants service is worse than the connection problems?)
Constant call failures when trying to ring out (This is in the Sydney CBD). I'm not receiving text messages till hours later (or in fact a full day!) and I can't access voice mail at all because it just keeps hanging up on me (saying 'call failed') visual voice mail not working either.
I went into Vodafail shop today and they said "Call the call center. We don't know what's wrong... " went to another shop just to try my luck with someone else who didn't seem so preoccupied with their own iphone behind the counter and when I explained what had been happening she looked at me, didn't say anything but "here, take this" and handed me the shop phone which was apparantley calling the call center in whatever land and went to deal with someone else!
(I'm tossing up whether or not the shop assistants service is worse than the connection problems?)