Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
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20000 Someone from VIC thinks vodafone is HORRIBLE at 15 Nov 2011 07:13:44 AM
I am being overbilled - I've spent hours on the phone discussing ti with them too. Their website constantly forces you to login again. I changed from 3 to Vodafone in response to their offers, and specifically was told (a) it would be the end of my bills from 3 (I am still getting bills from them) and (b) Facebook is free, including links visited. I am not surprised to find this is not the case, but I did doublecheck, at the time. So I have since spent 3 hours on the phone getting that first bill waived, but they then went back on this and billed me anyway. And when it was not paid (the money didn't come out of my account, because I don't have that much in my account) my phone is now not able to send texts, make calls, or use the Internet. Fantastic.