26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

Share Your Pain

ACT (1140)Everywhere (19206)NSW (7557)NT (170)QLD (3578)SA (987)Somewhere else (224)TAS (242)VIC (3573)WA (1735)
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20037 Someone from QLD thinks vodafone is Ending a contract nightmare! at 18 Nov 2011 01:54:50 PM
Recently left Vodafone due to terrible coverage and then was charged a early termination fee after being told earlier in the year (via email) that I could terminate my contract at any time with no penalty.

I called to discuss this with Vodafone only to be given the run around and told that I would need to pay - After being placed on hold 100 times and my continuing to object to paying the fee when I had emails saying otherwise, I was transfered to a supervisor who told me that he would personally call me back in 3 days - Highly excessive time if you ask me!! Espcially when I receive a TXT saying "proceedings will commence if you dont pay your outstanding account".

I then call to lodge a complaint and to my surprise end up in the same call centre where I expressed my concerns to the lady about the consultant potentially being her supervisor or sitting next to her or being her best friend only to be transferred to her supervisor to make the complaint and guess who answers...one of the people I was wanting to make a complaint about!!!

Pathetic! In one hand happy to no longer be a cutstomer of theirs but in the other just want this overdue account cleared!
18 Nov 2011 04:26:21 PM: Really!, i was rescinded from my contract a few months ago. i communicated with them via email rather then phone also. You get nowhere with them on the phone. I am now worried that ill get a silly email demanding payments. But if you both reach a written understanding, doesnt that become a law abiding document? Pressing send on the email is the same as signing a piece of paper as thats their response. Dont pay a cent if you ask me!
18 Nov 2011 04:31:10 PM: Go direct to the TIO with this one, don't hang about. You have tried hard to resolve the issue and clearly have had no success.

TIO contact details at the top of the page under the How To Complain tab, takes less than 10 minutes to complete their on line form.

Good luck!

Vodafail.com Moderation Team
23 Nov 2011 01:19:03 PM: Contacted the TIO and guess what! Vodafone finally responded and cleared all termination fees! Funny how they wouldn't budge until the TIO were notified! Terrible company if you ask me! How hard is it to provide a telephone service and a bit of customer service?
23 Nov 2011 06:27:41 PM: Result!

Vodafail.com Moderation Team