26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

Share Your Pain

ACT (1140)Everywhere (19206)NSW (7557)NT (170)QLD (3578)SA (987)Somewhere else (224)TAS (242)VIC (3573)WA (1735)
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20055 Someone from WA thinks vodafone is Totally epic fail at 21 Nov 2011 07:25:12 AM
I just looked at my calendar and it is still 2011!! After the totally rubbish reception and connection I have been recieving since joining Vodaphone a month ago I thought I may have been teleported back about 5 years...but no it's still 2011. WTF?? How is this able to happen? Other Vodaphone users I know have been like 'oh yeah that's just Vodaphone - message delays, pictures taking two days to arrive, terrible reception even when u are in the CBD...that's just what they are like'. Hmmm something is very wrong with this picture! They are ripping off their consumers with sub-standard service delivery. This should not be allowed! It is outrageous that we are expected to pay for this service. What can I do?
21 Nov 2011 11:16:43 AM: well sunshine u found this website & if u had done your research u would know that for the last 2 or more years people have been complaining about this company. All I can say is enjoy your 2 yrs of hell.
21 Nov 2011 03:43:04 PM: Contrary to the reply above, if you have complained to VF about the lack or reception and attempted to undertake their trouble shooting exercises, you can go to the TIO, details found at the top of the page under the How To Complain tab.

VF then have 10 working days to respond to your complaint.

You will have to provide some evidence that calls drop out, for instance, time of call, number dialled, duration of call etc. I think VF like to have 3 separate instances prior to their network team investigating.

As mentioned in the first sentence if you have complained already to VF and nothing has occurred to improve the service ------> straight to the TIO.

Vodafail.com Moderation Team