Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
| ACT (1140) | Everywhere (19206) | NSW (7557) | NT (170) | QLD (3578) | SA (987) | Somewhere else (224) | TAS (242) | VIC (3573) | WA (1735) |
20059 Someone from VIC thinks vodafone is Enourmously at 21 Nov 2011 02:17:02 PM
In the previous month (bill ending October 20th), I had 428mb of internet data remaining on my account at 10:59 October 20th 2011. I regularly check my internet data usage because I don't want to go over the limit and accrue big fines.
When Vodafone generated the bill for the month ending October 20th, I found out that my data usage was over the limit. I found out a few days later that Vodafone had only been updating their usage every 5 days (due to their technical difficulties).
I contacted Vodafone about the issue, they informed me that it took 24 to 48 hours to update their internet data usage. Fair enough, but it obviously took much longer.
If I was provided with an appropriate update every 1 to 2 days, I would not have used more data than I had to use. I have called Vodafone repeatedly about this problem. They say it is my fault for using the data, even though they agree their system was not updating for 5 days at a time.
I had a bill of $136 extra to pay. They agreed to halve it to $69 in extra charges. But I haven't paid it because I don't believe I am in the wrong.
I have just ended another month with a bill ending on November 20th. This past month I have been very careful to stay under the data usage. I have a screenshot of my data usage available (showing 1.4gb of internet data) available at 20:01 on 20th November 2011.
Now I am being told that I have an extra charge of $22 for the November month. There is no way that I went over the internet data usage charge. When I call Vodafone, they tell me to wait until the bill is generated.
Vodafone can't tell me why they have charged me an extra $22 in November. All they can say is it must be from the October month. There service has been useless. I end a 12 month contract with them at the end of December. There is no chance that I will ever choose them again.
When Vodafone generated the bill for the month ending October 20th, I found out that my data usage was over the limit. I found out a few days later that Vodafone had only been updating their usage every 5 days (due to their technical difficulties).
I contacted Vodafone about the issue, they informed me that it took 24 to 48 hours to update their internet data usage. Fair enough, but it obviously took much longer.
If I was provided with an appropriate update every 1 to 2 days, I would not have used more data than I had to use. I have called Vodafone repeatedly about this problem. They say it is my fault for using the data, even though they agree their system was not updating for 5 days at a time.
I had a bill of $136 extra to pay. They agreed to halve it to $69 in extra charges. But I haven't paid it because I don't believe I am in the wrong.
I have just ended another month with a bill ending on November 20th. This past month I have been very careful to stay under the data usage. I have a screenshot of my data usage available (showing 1.4gb of internet data) available at 20:01 on 20th November 2011.
Now I am being told that I have an extra charge of $22 for the November month. There is no way that I went over the internet data usage charge. When I call Vodafone, they tell me to wait until the bill is generated.
Vodafone can't tell me why they have charged me an extra $22 in November. All they can say is it must be from the October month. There service has been useless. I end a 12 month contract with them at the end of December. There is no chance that I will ever choose them again.