Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
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20063 Someone from NSW thinks vodafone is Terrible at 22 Nov 2011 07:29:35 AM
I run my own business - use my iphone as a "hot spot" for my ipad to demonstrate our internet site to customers. Since changing from 3 last week, the connectivity is terrible. I live in Turramurra, reception drops in and out (unacceptable). I took a phone call from a CEO (potential customer) whilst out at the St Ives shopping centre - that call too kept dropping out. I try to access my web site using the "hot spot" in the CBD - it is slower that a tortoise.... I had none of these issues with 3 at all. I have lodged a complaint with Vodaphone and will provide an update back to all if they choose to respond. I note that my wife and 2 kids also have contracts with vodaphone. What happens if they cannot get in touch when in need ... In this day and age, the lack of connectivity is a joke. If the government cal roll out the NBN network, surely a listed company can get the basics of its service right .... or am I just being hopeful ? Update tomorrow - lets see how long they take to respond.