I tried to recharge my prepaid mobile on the Vodafone website but it was down so I tried to recharge on my phone by using my credit card. The recording told me that they could not confirm that the payment had been processed and to check again later.
I checked my phone the next day, no recharge. But I checked my credit card account and $29 had been taken. I rang Vodafone to see what my options were. They said that yes the payment had been taken and yes the recharge had not gone onto my phone.
They said if I wanted to get a refund, I would need to fax them a bank statement showing that $29 had been deducted from my acct and they would put a refund back into that acct.
I did this and got a phone call saying that my statement did not show $29 was paid to Vodafone. I told the man that this was what my bank gave me, I was told I could not submit an internet copy which shows that info. He said he would need to verify with my bank. This was done, he said the refund would be in my acct in 24hrs.
I checked my acct, no refund. I called Vodafone back and they told me that the request sent to their finance section did not say a supervisor's name and date of incident. They said this would now be fixed and the refund would be in my acct in 24hrs.
I checked my acct again, still no refund. I tried to call Vodafone back but the phone line was playing up. I then decided to send an email to Vodafone through their website.
I received a response saying that according to their records, the refund should have been in my acct. I checked my acct, nothing, so I replied that it was not. The reply I got was that the finance dept would look into this.
Last night I received a phone call from Vodafone saying I would need to submit a bank statement. I said no I will not as I have already provided this information. I was told again and again that I would need to submit this. I kept saying no I refuse to do this because I had already submitted this information.
The lady said she would get back to me when she could look at her options. I got another phone call from her and she said "seeing as you won't submit a bank statement, all I can do is put an extra $29 recharge on your prepaid acct". I said no (and I admit I did swear because I was extremely angry with the way I was treated) and hung up. I then proceeded to send another email (once I had calmed down) to Vodafone saying I will NOT be submitting anymore information, I have already done this and that I would NOT be going through their company again and I would tell my family & friends not to use them either. I have not had any response so far.
I am extremely unhappy with their service, with the way I have been treated. I am sick of the lack of communication (between themselves) and I am going to keep onto them until something is done!