Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
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It has been a privilege to run this initiative
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particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
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20089 Someone from NSW thinks vodafone is Terrible at 23 Nov 2011 07:17:44 PM
Me again from Turramurra - just send this email to Voda - lets see what happens ...
Dear Sir/Madam
Two weeks ago my i-phone accidentally fell into the swimming pool - I was with "3".
I popped into a vodaphone store, 300 or so George Street given I was aware of the takeover of 3 by Vodaphone.
So had to change plans and start over - no problem; managed to get new phone so very happy - even managed to retrieve all contacts. Now for the not so good stuff.
With 3 - I could make calls from my home at Turramurra - no problem at all.
Now with vodaphone - it drops out every time - and I mean every time ... unless of course I walk across the street but then my neighbours might find that a bit odd.
With 3 - I could make calls from St Ives shopping centre
Now with vodaphone - it drops out - people here every 2nd or 3rd word ... so unless they are a mind reader, this really doesn't work
With 3 - I used to use my phone as a "hot spot" - I therefore bought the "wi-fi " ipad and not the "3G" version - it worked every time with no downtime - the site loaded straightaway.
Now with vodaphone - I would be lucky for it to register the hot spot and load the web site within 5 minutes
With 3 - I could use the hot spot to play videos on our web site to demonstrate our service
Now with vodaphone - I have to play them using the video-player - which means I have to load videos onto -itunes, sync it to the iphone and then "toggle" between the web page and the videos to demonstrate the service
With 3 - I used to make calls from the city with no problems
Now with vodaphone - it drops out
Here;s the key point - I could put up with the above (but seriously ... would you put up with that), if I didn't work for myself; if I wasn't running an internet based business which required me to showcase our website to CEOs of mid-sized companies; if I wasn't using my i-phone and i-pad as my "office" so I could work from home; if I didn't have to take calls from CEOs of companies and from prospects that I have spent hours tracking down using all my contacts and then only to find that I have to call them back - you do realise how rare it is to be able to catch a CEO at their desk ....
But I do work for myself, I do use my iphone and ipad for work; I do provide services to mid sized companies and I do talk to CEOs every day.
Since we set up out business we are now in the process of pitching to some 12 companies - from mid sized to large companies - the smallest business having 50 staff, the largest having 7,000.
What would you like me to say to the CEO the next time I experience such an issue ... because the next time it drops out when I am trying to showcase; I am not tempted to offer any more excuses ....
I would appreciate your thoughts on what I should do ... can I move back to 3 - this is really the only solution unless I move to another provider ...
Dear Sir/Madam
Two weeks ago my i-phone accidentally fell into the swimming pool - I was with "3".
I popped into a vodaphone store, 300 or so George Street given I was aware of the takeover of 3 by Vodaphone.
So had to change plans and start over - no problem; managed to get new phone so very happy - even managed to retrieve all contacts. Now for the not so good stuff.
With 3 - I could make calls from my home at Turramurra - no problem at all.
Now with vodaphone - it drops out every time - and I mean every time ... unless of course I walk across the street but then my neighbours might find that a bit odd.
With 3 - I could make calls from St Ives shopping centre
Now with vodaphone - it drops out - people here every 2nd or 3rd word ... so unless they are a mind reader, this really doesn't work
With 3 - I used to use my phone as a "hot spot" - I therefore bought the "wi-fi " ipad and not the "3G" version - it worked every time with no downtime - the site loaded straightaway.
Now with vodaphone - I would be lucky for it to register the hot spot and load the web site within 5 minutes
With 3 - I could use the hot spot to play videos on our web site to demonstrate our service
Now with vodaphone - I have to play them using the video-player - which means I have to load videos onto -itunes, sync it to the iphone and then "toggle" between the web page and the videos to demonstrate the service
With 3 - I used to make calls from the city with no problems
Now with vodaphone - it drops out
Here;s the key point - I could put up with the above (but seriously ... would you put up with that), if I didn't work for myself; if I wasn't running an internet based business which required me to showcase our website to CEOs of mid-sized companies; if I wasn't using my i-phone and i-pad as my "office" so I could work from home; if I didn't have to take calls from CEOs of companies and from prospects that I have spent hours tracking down using all my contacts and then only to find that I have to call them back - you do realise how rare it is to be able to catch a CEO at their desk ....
But I do work for myself, I do use my iphone and ipad for work; I do provide services to mid sized companies and I do talk to CEOs every day.
Since we set up out business we are now in the process of pitching to some 12 companies - from mid sized to large companies - the smallest business having 50 staff, the largest having 7,000.
What would you like me to say to the CEO the next time I experience such an issue ... because the next time it drops out when I am trying to showcase; I am not tempted to offer any more excuses ....
I would appreciate your thoughts on what I should do ... can I move back to 3 - this is really the only solution unless I move to another provider ...
It sounds like the phone is vital to your business, in which case it's probably best to invest in a more reliable mobile service. If you are stuck in a contract with Vodafone then you can file a complaint with them and ask to get out of your contract without charge. If they don't let you then file a complaint with the TIO (details on the 'how to complain' page).
Best of luck.
Vodafail.com Moderation Team