Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
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20108 Someone from SA thinks vodafone is at 26 Nov 2011 12:19:07 AM
I will make this very easy for all to understand..I have been so terribly mistreated by vodafone that i cannot explain it in 3000 words..
Some incidents// I have been on the phone to Vodafone for the past 11 weeks 3 hrs average every day..
I have been voice recording the last two days in which one of their senior Staff members has repeatadly said that in all his years at the Vodafone company he has never seen any body so poorly treated.
I have been offered credit which shouldve been applied repeatadly/when i call back as to ask in 3 days whats happening they simply call me a liar and hang up/This staff member that has been trying to sort out my issues for 11wks is so upset with the current situation and how badly i have been treated that he has offered on countless occasions that had it been up to him he wouldve gladly replaced the handset i paid for. He would've paid me for all the business i lost .I am currently studying A bachellor in Science and degree and doing my I.T degree at the same time,Well i wont go into details to much all i can say is that because of nearly 92hrs logged on the phone to Vodafone since mid september i have had a mental break down and am defering as to GP's instuctions.I have been recording all my phone conversations with them..I have got some rippers..Imagine not being able to call your son or daughter on their 18th birthday.Well this is just the beginning MR DEWS..AS i stated to the KEENS in GHANDI ville on many occasions in the past 5wks..I have recordings and am going YOUTUBE and The Media have already taken an interest in this one..So lets just hope my number that has not been working for so long mirraculously fixes its self and the merchandise that i have payed for outright suddenly appears at my door step..Well let me just say that up untill the 5wk stage i was ready to simply work something out,,But to many of your supervisors have all promised me express delivery and within half an hour your service will be activated..Imagine waiting 97days for this to happen and every calling u and getting the same thing your service will be activated within half an hour to 45 mins sir..JUST imagine well THIS is whats happened and still is to this day.I am fed up..TIME FOR you VODAFONE to cough up..Voice recordings will be posted on youtube shortly will advise every body of the link shortly... :(
Some incidents// I have been on the phone to Vodafone for the past 11 weeks 3 hrs average every day..
I have been voice recording the last two days in which one of their senior Staff members has repeatadly said that in all his years at the Vodafone company he has never seen any body so poorly treated.
I have been offered credit which shouldve been applied repeatadly/when i call back as to ask in 3 days whats happening they simply call me a liar and hang up/This staff member that has been trying to sort out my issues for 11wks is so upset with the current situation and how badly i have been treated that he has offered on countless occasions that had it been up to him he wouldve gladly replaced the handset i paid for. He would've paid me for all the business i lost .I am currently studying A bachellor in Science and degree and doing my I.T degree at the same time,Well i wont go into details to much all i can say is that because of nearly 92hrs logged on the phone to Vodafone since mid september i have had a mental break down and am defering as to GP's instuctions.I have been recording all my phone conversations with them..I have got some rippers..Imagine not being able to call your son or daughter on their 18th birthday.Well this is just the beginning MR DEWS..AS i stated to the KEENS in GHANDI ville on many occasions in the past 5wks..I have recordings and am going YOUTUBE and The Media have already taken an interest in this one..So lets just hope my number that has not been working for so long mirraculously fixes its self and the merchandise that i have payed for outright suddenly appears at my door step..Well let me just say that up untill the 5wk stage i was ready to simply work something out,,But to many of your supervisors have all promised me express delivery and within half an hour your service will be activated..Imagine waiting 97days for this to happen and every calling u and getting the same thing your service will be activated within half an hour to 45 mins sir..JUST imagine well THIS is whats happened and still is to this day.I am fed up..TIME FOR you VODAFONE to cough up..Voice recordings will be posted on youtube shortly will advise every body of the link shortly... :(
27 Nov 2011 05:18:49 PM: You are no more a student doing a BSc than I am the man in the moon! if you really want to study something try English.. your spelling is atrocious not to mention your grammar. You have way too much time on your hands.. get a job you moron!!
27 Nov 2011 07:31:50 PM: @ 27 Nov 2011 05:18:49 PM: Mate, no need for name calling!
22 Dec 2011 06:44:55 AM: Haha a mental breakdown? Then go to another carrier already. You weak piece of crap