Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
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2011 Someone from QLD thinks vodafone is at 27 Dec 2010 11:24:05 AM
An extract of a complaint I sent after going over my contract limit because I lost track of the amount I was using because their software didn't work.(via email because their complaints button went nowhere). There's more but this is all I have a record of:
Your complaints button goes nowhere.
I've received a $430 bill. Is there any way I can get my next bill reduced or the usage for April reduced to cover my excess usage in March?
Or because for the first couple of months the Vodafone Mobile Connect was set by default at 500MB. Being on a 5Gig plan, I was 'mistaken' in believing I had reached my limit at 1/2 a Gig - so maybe you could take the amount from that.
Or because I've had repeated problems with the software and modem which caused a lot of down time, I eventually bought a new modem and the software in that didn't work either. I called up and a tech guy set me up to bypass Vodafone Mobile Connect. This all put me offline for substantial periods over my contract, so maybe you could take the amount I didn't use because of this problem and take it off my excess.
Also can I suggest you introduce an access limiting device for your customers or at least an automated call if over a certain $ amount. as clearly I had no intention of using this inducing this bill.
Your complaints button goes nowhere.
I've received a $430 bill. Is there any way I can get my next bill reduced or the usage for April reduced to cover my excess usage in March?
Or because for the first couple of months the Vodafone Mobile Connect was set by default at 500MB. Being on a 5Gig plan, I was 'mistaken' in believing I had reached my limit at 1/2 a Gig - so maybe you could take the amount from that.
Or because I've had repeated problems with the software and modem which caused a lot of down time, I eventually bought a new modem and the software in that didn't work either. I called up and a tech guy set me up to bypass Vodafone Mobile Connect. This all put me offline for substantial periods over my contract, so maybe you could take the amount I didn't use because of this problem and take it off my excess.
Also can I suggest you introduce an access limiting device for your customers or at least an automated call if over a certain $ amount. as clearly I had no intention of using this inducing this bill.