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Adam Brimo
Share Your Pain
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20117 Someone from VIC thinks vodafone is Megafail at 28 Nov 2011 08:02:15 AM
I received my latest bill which was $50 over cap due to 'third party charges'. In the bill breakdown these all appeared as music downloads on the same day in the space of half an hour (when I was at work, with my phone in my pocket). I called vodafone to have the charges removed as I'm 100% sure that NO Music was downloaded to my iPhone. I was repeatedly told that I was wrong an that I, or someone else, had downloaded music to my handset through vodafone live, hence the charges. Whenever I mentioned the fact that this was impossible as I was at work, with my phone in my pocket, and that there is, ad never was, a single song on my phone or in my download history I was made out to be a liar, and told the best they could do was give me a 50% refund.
So either I've been scammed by vodafone, who've made a mistake and won't admit it... Or my account has been crammed by someone but vodafone don't want to know about it. Either way I'm pretty angry because I'm the one who's out of pocket.. And when I've tried to talk to them about it I've just been told that I'm wrong.
Great customer service vodafail.
So either I've been scammed by vodafone, who've made a mistake and won't admit it... Or my account has been crammed by someone but vodafone don't want to know about it. Either way I'm pretty angry because I'm the one who's out of pocket.. And when I've tried to talk to them about it I've just been told that I'm wrong.
Great customer service vodafail.
Best thing for you to do it report the matter to the TIO, contact details found at the top of the page under the How To Complain Tab.
Vodafail.com Moderation Team