Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
| ACT (1140) | Everywhere (19206) | NSW (7557) | NT (170) | QLD (3578) | SA (987) | Somewhere else (224) | TAS (242) | VIC (3573) | WA (1735) |
20119 Someone from NSW thinks vodafone is can't deliver service or handset at 28 Nov 2011 02:04:23 PM
I was offered to up-grade to move from 3 network to Vodafone.
I ordered my phone 4s oct 2011 and also wifi modem,
waited 3 weeks and received nothing called back to cancel the service which they did because of the delay .
a week after that I received the two handset, I called Vodafone to send Per-paid post bag to send the Handset back, Vodafone advised me that the contract will be running and I'm getting charge for it if I don't send the hanDset back?
I waited 2 weeks to get the bags of Vodafone.
called Vodafone and 3 to cancel the contract they said cancellation fees over $400 or they get me sign to Galaxey Tablet and wifi for 12 month, I said its ok.
waited 3 weeks and didn't get any thing called Vodafone to cancel the order ,they aid they are very sorry they didn't know that they don't stock Galaxey tablet any more.
I ask them to get me out ?the said no we can but will sign you up for Ipad2 16g with WIFI modem I said again ok.
two weeks later didn't get any thing called them again.
Vodafone team( india and tasmania )answered saying we don't know what happen you didn't get the handset or sim card till now.
I asked them to cancel my service they said please give us last chance ,will send you to Hurstville Store to pick up the Ipad2 and sim, everything will be ready for you and please speak to staff member by the name of Mandy,
If we can't do that we happy to let you walk out of the remain of your contract without penalty??
I went to Vodafone shop , surprise the shop does not know any thing and there is no sales person by the name of Mandy .
called Vodafone from the store and I was on the phone with them for an hour then they said sorry we don't have iPad2 in stock and our supervisor in priority team did give you the wrong information sorry about that and we are going to cancel the order and contract from Vodafone point and get 3 to to wave the cancellation fee's for the remaining of your old contract with them.
I called 3 after 3 ours to make sure my contract was cancelled with both Vodafone and three ? surprise again the contract was not cancelled,
i spent 1 and half hour till i cancelled the contract with the supervisor telling me that they will charge me for the remaining of the contract cancellation fee's of $450.
I ordered my phone 4s oct 2011 and also wifi modem,
waited 3 weeks and received nothing called back to cancel the service which they did because of the delay .
a week after that I received the two handset, I called Vodafone to send Per-paid post bag to send the Handset back, Vodafone advised me that the contract will be running and I'm getting charge for it if I don't send the hanDset back?
I waited 2 weeks to get the bags of Vodafone.
called Vodafone and 3 to cancel the contract they said cancellation fees over $400 or they get me sign to Galaxey Tablet and wifi for 12 month, I said its ok.
waited 3 weeks and didn't get any thing called Vodafone to cancel the order ,they aid they are very sorry they didn't know that they don't stock Galaxey tablet any more.
I ask them to get me out ?the said no we can but will sign you up for Ipad2 16g with WIFI modem I said again ok.
two weeks later didn't get any thing called them again.
Vodafone team( india and tasmania )answered saying we don't know what happen you didn't get the handset or sim card till now.
I asked them to cancel my service they said please give us last chance ,will send you to Hurstville Store to pick up the Ipad2 and sim, everything will be ready for you and please speak to staff member by the name of Mandy,
If we can't do that we happy to let you walk out of the remain of your contract without penalty??
I went to Vodafone shop , surprise the shop does not know any thing and there is no sales person by the name of Mandy .
called Vodafone from the store and I was on the phone with them for an hour then they said sorry we don't have iPad2 in stock and our supervisor in priority team did give you the wrong information sorry about that and we are going to cancel the order and contract from Vodafone point and get 3 to to wave the cancellation fee's for the remaining of your old contract with them.
I called 3 after 3 ours to make sure my contract was cancelled with both Vodafone and three ? surprise again the contract was not cancelled,
i spent 1 and half hour till i cancelled the contract with the supervisor telling me that they will charge me for the remaining of the contract cancellation fee's of $450.