Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
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20179 Someone from QLD thinks vodafone is Ridiculous! at 3 Dec 2011 09:26:53 PM
Vodafone upgraded my partner's phone to an iPhone 4 midway through the contract due to endless reception complaints to which Vodafone concluded was due to 'new upgrades being incompatible with iPhone 3.' Since then, the problem has become worse. We are 10 minutes outside of Brisbane CBD and calls drop out, text messages don't send/receive, internet doesnt load and the list goes on. Vodafone's excuse is always 'we're currently doing upgrades.'
More recently, Vodafone took an extra payment off my credit card when I paid the bill last week. Dispite the fact that we have bank records and their receipts, they are denying they received two payments and are refusing to credit my account. I have been waiting for 6 days for someone to call me after 'investigating' the issue and even though I call regularly to chase it up, all I ever receive is a promise for someone to call me back.
More recently, Vodafone took an extra payment off my credit card when I paid the bill last week. Dispite the fact that we have bank records and their receipts, they are denying they received two payments and are refusing to credit my account. I have been waiting for 6 days for someone to call me after 'investigating' the issue and even though I call regularly to chase it up, all I ever receive is a promise for someone to call me back.
Obviously you have tried to resolve the position with VF without success, the next step is to take the matter to the TIO.
The TIO on line form takes less than 10 minutes to complete but VF have 10 working days to contact you to resolve the matter to a mutually agreed and satisfactory conclusion.
The TIO contact details may be found at the top of the page under the How To Complain tab.
Suggest you take 10 minutes or less out of your day to initiate some action.
Good luck!
Vodafail.com Moderation Team