Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
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20221 Someone from NSW thinks vodafone is EPIC at 6 Dec 2011 08:27:04 AM
Moved over from 3 where I was a happy business customer. I have never had so many call drop outs, failed calls and sparadic service access. I spoke with a customer service person who asked me to provide examples of three drop outs and they will investigate it. Surely the likes of Voda can do some simple analysis between drop out rates, coverage and call issues between 3 and Voda to work out just how utterly incompetent they are. Why the push from the three network to Voda? Should be the other way around in my opinion. I am always on the road and rely on my mobile services. VODA is just hopeless and all the BS from customer service about spending $1.4bn on upgrades is nothing more than spin as I cannot believe they could have been actually worse. EPIC FAIL VODAFONE!! Oh, customer service offered me a reduced plan for three months. Not looking for compensation, just want them to fix their daft network. The bloke in India hung up on me.