Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
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20233 Someone from VIC thinks vodafone is 70% at 6 Dec 2011 11:35:50 AM
Today I received a text informing me that my spend was at $100 due to excess data usage. This does not include my monthly plan costs of $60, meaning my bill will be in excess of $170 for this month. I feel that this is an excessive amount over the basic plan costs to be warning your customers about their spend. Other carriers will warn when they have reached 80% of their entitlements. If it is possible to warn at $100, it must be possible to warn at either a lower limit or at a percentage entitlement left. I have been with Vodafone for 15 years and am now seriously considering both lodging a formal complaint with the ombudsman and switching carriers.
leaving voda on Saturday for someone better.