Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
| ACT (1140) | Everywhere (19206) | NSW (7557) | NT (170) | QLD (3578) | SA (987) | Somewhere else (224) | TAS (242) | VIC (3573) | WA (1735) |
20234 Someone from NSW thinks vodafone is THE WORST EVER at 6 Dec 2011 01:39:31 PM
I have a new iphone 4S and it stopped working only after a month of use.
I reported it to Voda who directed me to Apple. Apple confirmed it was DOA and offered me a refurbished handset but advised that I was entitled to a new one under the 1 yr warranty. The Vodafone store at 333 George Street, Sydney was where I got the phone so I went there and have never been subject to such stupidity, unprofessionalism and abuse. I asked them to call their team to confirm their authorisation for me to get a new phone which was verbally authorised over the phone at the Apple store but they said "you call them because you're the customer. They called me a bitch as I was walking out after complaining of the non-existing customer service.
I reported it to Voda who directed me to Apple. Apple confirmed it was DOA and offered me a refurbished handset but advised that I was entitled to a new one under the 1 yr warranty. The Vodafone store at 333 George Street, Sydney was where I got the phone so I went there and have never been subject to such stupidity, unprofessionalism and abuse. I asked them to call their team to confirm their authorisation for me to get a new phone which was verbally authorised over the phone at the Apple store but they said "you call them because you're the customer. They called me a bitch as I was walking out after complaining of the non-existing customer service.
8 Dec 2011 02:57:46 PM: write to the store manager - that is completely unacceptable. Don't say you can't be bothered because that's how bad staff get away with it.