Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
| ACT (1140) | Everywhere (19206) | NSW (7557) | NT (170) | QLD (3578) | SA (987) | Somewhere else (224) | TAS (242) | VIC (3573) | WA (1735) |
20246 Someone from NSW thinks vodafone is Very at 7 Dec 2011 01:06:24 PM
1. Never paid a credit they promised.
2. Direct Debit was due to come out 19th Nov. It didn't come out
and a week later I call as I didn't see the transaction they tell me no funds are owing. Since then receive a bill saying no overdue funds! Then today get a sms saying I haven't been keeping up with repayment plan??? I call them they tell me the payment never reached them on the 6th Dec ???? Of course after being told that I had no funds due I paid other bills. And now have this bill and the previous to pay right before christmas ???? $450 !!! Plus they promised $149 credit that they said I declined ! Someone help me
2. Direct Debit was due to come out 19th Nov. It didn't come out
and a week later I call as I didn't see the transaction they tell me no funds are owing. Since then receive a bill saying no overdue funds! Then today get a sms saying I haven't been keeping up with repayment plan??? I call them they tell me the payment never reached them on the 6th Dec ???? Of course after being told that I had no funds due I paid other bills. And now have this bill and the previous to pay right before christmas ???? $450 !!! Plus they promised $149 credit that they said I declined ! Someone help me
The TIO on line form takes less than 10 minutes to complete, VF then have 10 working days to respond to your issue.
Hopefully a mutually agreed satisfactory outcome may be achieved..........even termination of your contract.
TIO contact details at the top of the page under the How To Complain tab.
Good luck!
Vodafail.com Moderation Team