26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

Share Your Pain

ACT (1140)Everywhere (19206)NSW (7557)NT (170)QLD (3578)SA (987)Somewhere else (224)TAS (242)VIC (3573)WA (1735)
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20265 Someone from WA thinks vodafone is CRAP! at 8 Dec 2011 02:43:02 PM
3G internet doesn't work on phone.. Voda SUCKS!!!!!
8 Dec 2011 03:57:43 PM: same here! have called support twice today, thinking it could of been my phone. only to find out its vodafone!! havn't been able to check emails, net banking! pretty much stuffed me today!
8 Dec 2011 04:23:09 PM: If you have tried to contact VF without a satisfactory resolution then the the next step is the TIO.

The TIO on line form takes less than 10 minutes to complete and VF have 10 working days to respond to your issue, VF have to contact you!

Why put up with a poor service?

TIO details found on the How To Complain tab at the top of the page.

Vodafail.com Moderation Team