Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
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20282 Someone from NSW thinks vodafone is Comical at 9 Dec 2011 08:13:16 PM
I recently got out of my contract with Vodafone after the TIO got them to get in touch with me. They offered me their usual crap when i complained, i.e. sign up on a new iphone for 24 months because it will work better (which I didn't want and 'huh?' to the suggestion!), just wait a few months and see if it improves (?!?!?), try taking a pre-paid SIM from another provider and swap it over when you go to an area where you know you won't have signal (huh?!). After I complained to the TIO, their Resolutions team tried to call me but despite having 2 bars of signal, call completely bypassed the actual ringing bit and went straight to voicemail. I called them back from a landline. Oh the irony!
Appears VF are trying new tricks to retain customers, the best one on your list is :
try taking a pre-paid SIM from another provider and swap it over when you go to an area where you know you won't have signal (huh?!)
Excellent!
Vodafail.com Moderation Team