Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
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20308 Someone from QLD thinks vodafone is Ultra Fail at 13 Dec 2011 12:57:04 PM
Vodafone's process for migrating customers from 3 is absolutely ATROCIOUS! They are one company now but shunt us from pillar to post. Can't get anything right. They should have invited every 3 customer to go to their nearest store where someone would transfer them seamlessly within 30 minutes, give them preferential treatment with handset upgrades etc. But no, this customer base they have taken over is treated so badly. Data plan suddenly removed from 3 service while migration taking place (now into its 4th week!)and being charged excess data cos there is no data allowance at all! But I'm still paying for the plan that previously had 1GB of data! Phone them, wait for ages, they tell you its a known fault (well, then FIX IT!)Tell you the bill will be correct when you get it but then it isn't. Just terrible.