26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

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ACT (1140)Everywhere (19206)NSW (7557)NT (170)QLD (3578)SA (987)Somewhere else (224)TAS (242)VIC (3573)WA (1735)
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20325 Someone from QLD thinks vodafone is Huge!!! at 15 Dec 2011 06:06:36 AM
After 4 years of wonderful service and nothing but the best to say about Vodofone I have now become very angry and dissapointed. The customer service leave a lot to be desired and I am seriously considering using a different Company. The last 2 months I have had nothing but problems with my connections with breaking up, fading out and getting disconnected. The time and money I have wasted trying to get a decent connection has been unbelievable. Then to top it off I spent nearly one hour trying to get some sense out of the call centre (another complete waste of time). I strongly object to all the questions I had to answer supposedly to identify me!!!!! There are some areas I wish to keep private as it is my business. I have been in touch with the Privacy Council and have been advised that certain questions are not entirley neccessary and identity can be proved by several means. This identity thing has gone way too far and need sorting out. My other gripe is the lack of proper English speaking Customer Service representatives at the other end of the phone. Please, please, please why can I not speeak to a real person to begin with and one that can speak English. OVER IT!!!!