Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
| ACT (1140) | Everywhere (19206) | NSW (7557) | NT (170) | QLD (3578) | SA (987) | Somewhere else (224) | TAS (242) | VIC (3573) | WA (1735) |
20351 Someone from QLD thinks vodafone is getting even worse, if that is at all possible! at 17 Dec 2011 09:35:25 AM
We have 2 phones on our account with VF and have had enough of all the miscommunication, lack of service and all around screw-ups from this poor excuse for a telco.
So that I can make a real comparison with other companies before switching I have been trying to access my account online for the lat 6 days. Previous to this whenever I wanted to check a bill or see how much usage was left on the account I could easily access the info and it was one of the few features of dealing with these a-holes that actually worked --- not any longer, for the last 6 days I get this message after being asked repeatedly for my pin ---
"Sorry for the inconvenience
- There has been a communication problem and your request has not been processed. Please try again later."
6 days in a row is already "later" how much later does it have to be, next year maybe?
Just one more lesson in frustration dealing with Voda FAIL!
So that I can make a real comparison with other companies before switching I have been trying to access my account online for the lat 6 days. Previous to this whenever I wanted to check a bill or see how much usage was left on the account I could easily access the info and it was one of the few features of dealing with these a-holes that actually worked --- not any longer, for the last 6 days I get this message after being asked repeatedly for my pin ---
"Sorry for the inconvenience
- There has been a communication problem and your request has not been processed. Please try again later."
6 days in a row is already "later" how much later does it have to be, next year maybe?
Just one more lesson in frustration dealing with Voda FAIL!