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20385 Someone from NSW thinks vodafone is Terrible at 21 Dec 2011 03:19:31 PM
Need Advice!
I transferred over from 3 to Vodafone and am still within the 30 day guarantee period. I called to cancel as I am having big network issues. They are telling me that they are going to send a satchel to me and that I should use that to send my phone back to them. I informed them that on their website it states that I will be told where my nearest store is and I can hand it back in there. I expressed my concern that it may be lost in the post and would rather hand it into a store so that there are no issues, plus they can check the phone in front of me to ensure that it is still in a saleable condition. She was adamant that this should not be done and I need to use the satchel. I am now worried that they are going to claim they didn't get the phone or that the phone is damaged. I just don't trust these people at all! How can I protect myself from this happening?
I transferred over from 3 to Vodafone and am still within the 30 day guarantee period. I called to cancel as I am having big network issues. They are telling me that they are going to send a satchel to me and that I should use that to send my phone back to them. I informed them that on their website it states that I will be told where my nearest store is and I can hand it back in there. I expressed my concern that it may be lost in the post and would rather hand it into a store so that there are no issues, plus they can check the phone in front of me to ensure that it is still in a saleable condition. She was adamant that this should not be done and I need to use the satchel. I am now worried that they are going to claim they didn't get the phone or that the phone is damaged. I just don't trust these people at all! How can I protect myself from this happening?
The Post Office took the sealed envelope and popped it into a transit box, gave me a receipt for the package and presto off it went.
Like you I was also concerned that it may not have arrived or arrived intact or arrived to VF satisfaction.
I had heard of users sending their phones back to VF only to have them 'not arrived' at the VF depot.
I checked the online postal system tracking system each day, which to be honest, was useless, as it showed departure only and some 7 days later showed arrival.
Would the phone be in good enough condition for VF? It was a scary month or so, but I never heard a peep to say it was not good enough so presumably it was OK.
Why not take the phone to a VF store with the envelope, ask the store staff to verify the contents, seal it, then take the envelope to the post office?
Can any VF store staff verify if this method can be done?
If not would the Post Office counter staff verify contents prior to sealing the envelope?
Best I can offer I am afraid, unless anyone else can help?
Anyway, good luck!
Vodafail.com Moderation Team