Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
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2040 Someone from VIC thinks vodafone is at 27 Dec 2010 11:29:43 AM
I have been a loyal customer of theirs for years. Im READY TO CHANGE~! I wanted to upgrade my phone to an iphone 4. I was told at WATERGARDENS VODAFONE that i will be on a WAITING LIST for this upgrade because they had none in stock. 2 MONTHS WENT PAST my partner called to check up, nothing and confirmed that we are on that list. 6 MONTHS LATER we went to the store and then they tell us THERE WAS NO SUCH LIST AT ALL!!
27 Dec 2010 11:31:29 AM: you need to contact Vodafone to upgrade as upgrades aren't done at store level. Stores are not meant to have waiting lists.
27 Dec 2010 11:41:57 AM: I've been told by a few different 3/Voda stores that I could be put on a waiting list.
27 Dec 2010 11:55:28 AM: A bulliten was published a week ago for all upgrading customers on 3 and Voda to contact them directly
27 Dec 2010 11:59:49 AM: It's not a company run store it's a third party dealer, as company run stores are not able to complete upgrades at a store level
27 Dec 2010 12:07:42 PM: Dealers are also not allowed to do upgrades at store level
27 Dec 2010 12:54:41 PM: But they sometimes do waiting lists
27 Dec 2010 01:20:15 PM: i think the main problem here is that they waited 6 months for an iphone 4... you never go full retard :S