Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
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2042 Someone from WA thinks vodafone is Poor is not the correct word at 27 Dec 2010 11:30:08 AM
I was with Vodaphone and like evryone else was annoyed at the poor signal strength and drop puts. I contacted (tried to) service support. Each time was advised that there was a 40 minute wait (regardless of local time)...never 10, 20, 30 etc but always 40. I then did the "call me back thing" and I was called within 15 minutes (so what happened to to 40 minutes....thay had lied). Triedt to log into my account but could not log in. They reset my password, but still could not log in. My final straw was when I visited a Vodaphone store to cancell my account (I was not on contract thankfully) only to be told that I could not do it there atn that I would have to do it either online or over the phone.........what a terrible way to run a business