Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
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2045 Someone from VIC thinks vodafone is International FAIL at 27 Dec 2010 11:30:34 AM
I am not ina mess now! BUT!!! I joined Vodafone in July. I onformed them I needed an account where I could send TEXTS to Sri Lanka, and that there are hundreds per month. I informed them of my fiance's Phone Provider. They said that is not an issue. I got the new Sim Card, alerted all family and friends my new number. Closed my long standing account with Optus, and thought I had found the BEST phone Plan... WRONG!! The Text messages would not go through. I called Vodafone and alerted them. They then told me they do not support my fiancee's network provider, when they assured me they did. I was ANGRY.... I had signed a month by month contract for 12 months. I can't remember what happened next, but the next day I called them again. They said that my fiancee's phone provider WAS the ONLY one the covered, yet the day before I had been told conflicting stories. I was fuming. I told them to shove the SIM card up their ASS and that I would not be paying a cent for any calls I made. I then emailed headoffice and they agreed with my story and cancelled my number, but it still took over a month for them to clear the bill, which was $3-$4 dollars. The network providers we are talking about in Sri Lanka are Airtel and Dialog. I WILL NEVER USE VODAFONE AGAIN OR RECOMMEND THEM!!!