26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

Share Your Pain

ACT (1140)Everywhere (19206)NSW (7557)NT (170)QLD (3578)SA (987)Somewhere else (224)TAS (242)VIC (3573)WA (1735)
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20472 Someone from VIC thinks vodafone is terrible at 28 Dec 2011 11:17:59 AM
Location: Clifton Springs, VIC

Just got on a 2yr contract and im already thinking of paying it out within the next month to switch to telstra.

Reception seems to be non existent in my house and not much better outside. 95% of the time I have no service and cant even receive calls.
28 Dec 2011 12:12:16 PM: Try to get the non-reception issue with VF resolved with VF, if VF say the reception is OK then take the matter to the TIO.

Why should you have to pay to get out of a non-existent service?

It is a bit of a hassle to get the process started but you have to start somewhere!!

Suggest contact VF, ask for Network services, let VF trouble shoot see what the outcome is, if VF say all is good and the issue still is present take the matter to the TIO.

TIO contact details at the top of the page under the How To Complain tab.

Vodafail.com Moderation Team