26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

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ACT (1140)Everywhere (19206)NSW (7557)NT (170)QLD (3578)SA (987)Somewhere else (224)TAS (242)VIC (3573)WA (1735)
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20479 Someone from NSW thinks vodafone is Port number across to Vodafone at 28 Dec 2011 09:46:25 PM
After waiting more than six days for my number to be ported across from another provider to Vodafone, there is still 'No Service' on my newly purchased phone. Vodafone, quite deliberately, mislead their customers into believing they will receive a service within 24-48 hours from one phone provider to them. Well, their on-sellers say advise that it will take "24-48 hours" for the number to be ported across to Vodafone. This service is disgraceful and misleading at best. Browsing Google and the forums within Vodafone, and referencing many customers over the many months within those forums Googled, suggests that this phenomenon isn't abnormal but quite common. So, despite Vodafone knowing that they have significant issues in porting numbers across they deliberately and willingly tell their on-sellers that "24-48 hours" a number will be ported across. It should only take a few hours at best, yet for many, many months this hasn't been the case. Vodafone's disgraceful act in misleading customers (including myself) is mind-blowing. I am also now expected to pay from the "service" being delivered from the moment I signed the contract on my new phone, yet I still haven't had any service. It is pitiful. "Power to you"? I don't think so. Such a seemingly easy task in porting a phone appears to be more complex than Einstein's theory of relativity over a Vodafone. My main issue is that I haven't even technically began using their service yet somehow have managed to be dragged into the mire in a black hole-type vacuum that sucks - well, it just sucks. Nothing else. I'm not a religious man but I pray to God (which ever your religion is) that by some divine intervention someone out there realises that this basic service in porting numbers across at the requested time must dramatically improve sooner rather than later in order for Vodafone to keep customers. I have no idea whether I should quit Vodafone or stay the course.
28 Dec 2011 11:22:41 PM: They DON'T keep customers....that's the point....over 500,000 have left Vodafail
29 Dec 2011 01:36:56 PM: I have experienced the exact same thing. It is ridiculous.
29 Dec 2011 05:58:47 PM: Quit. Save yourself before it is too late. Worse to come. I ported