Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
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20485 Someone from VIC thinks vodafone is SIM TRANSFER FAIL at 29 Dec 2011 01:30:10 PM
After receiving my phone on December 21st and ringing on 22nd of December to get my phone SIM changed from 3 to Vodafone with the same number I have had nothing but trouble!
It is now December 29 and it has still not been transferred. On the second call to them they said they had no record of the transfer being submitted despite them still have the SIM number I gave them on the 21st.
3days later rang back again quite angry and they assured me it would be done in 3 hours and were very apologetic. Next day, still hasnt been transfer, ring again and the manager suggests it could take up to 10 days! I did my nut! Anyway they said it will be done by today. (not holding my breathe)
And the staff on facebook have suggested they will 'look into it'
http://www.facebook.com/vodafoneau/posts/10150448990247617
http://www.facebook.com/vodafoneau/posts/10150440217602617
It is now December 29 and it has still not been transferred. On the second call to them they said they had no record of the transfer being submitted despite them still have the SIM number I gave them on the 21st.
3days later rang back again quite angry and they assured me it would be done in 3 hours and were very apologetic. Next day, still hasnt been transfer, ring again and the manager suggests it could take up to 10 days! I did my nut! Anyway they said it will be done by today. (not holding my breathe)
And the staff on facebook have suggested they will 'look into it'
http://www.facebook.com/vodafoneau/posts/10150448990247617
http://www.facebook.com/vodafoneau/posts/10150440217602617
Lets see this is usually the order of merit:
1/ Observe an issue written by facebook user to the Vodafail page - ignore it and hopefully it will go away
2/ Oh no...they have written another comment! Unable to ignore now but - hopefully it will go away
3/ Answer the question with a question, a nice Politicians answer - hopefully it will go away
4/ Oh no...they have replied again, reply with yet another question - hopefully it will go away
5/ Oh no...they have replied again, fill them full of platitudes and excuses about systems being down - hopefully it will go away
6/ Oh no...another reply! Give them a unique code, hopefully they will not answer with a mail - hopefully it will go away
7/ Oh no...they have replied to the email, sit on it for a while - hopefully it will go away
8/ Oh no...they now want a response, tell them we work in chronological order - hopefully it will go away
9/ Oh no...they are persistent and want a reply, write saying you need more information - hopefully it will go away
10/ Oh no...they have replied with the information requested, sit on it for a while - hopefully it will go away
11/ They now want an answer - delete their posts - easy - they have gone away!
Power to you.