Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
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20498 Someone from NSW thinks vodafone is at 31 Dec 2011 02:04:59 AM
On 21 Dec 2011 I redeemed my bonus Bank dollars I had accrued as I was told via TXT by Vodafone that the program was ending. After struggling to place the order on their website, I was finally given a confirmation of the order stating delivery would be 1-2 working days unless Tasmania ( I am in Sydney). My credit card was almost immediately debited for the additional amount I paid for the phone I chose. After "Tracking my order" on VF website it says "order being processed" after numerous calls to India, oops "Customer Care" I was informed the VF was wrong and it takes 5-6 days ( false advertising perhaps?). My last call to VF was on 29 Dec 2011 and I asked Lakshmi what would happen from here and I was told that I just had to wait and if the phone never arrives VF would eventually refund the additional I paid back to my credit card and give me 10times the credit. Upon 15mins of questioning to understand this I finally got it. SHe said that because the bonus bank program would be finished by that time if the phone wasnt delivered I would be refunded what I paid and 10 times the amount of bonus bank dollars would be added to my prepaid service as flexible credit. imagine if someone had $80BB that would be $800 flexi credit. this sounds absurd. do we have a month to use this?
Anyway. My Hubby only had a small amount of BB dollars so we ordered him a cheap phone on BB on 27 Dec 2011 and astonishingly it arrived this morning 30 Dec 2011. WHAT THE **** IS GOING ON VF?
I just want the phone I believe I have earnt by being a loyal customer. I even paid on top to get a phone I was really happy with. That makes me more angry.
Anyway. My Hubby only had a small amount of BB dollars so we ordered him a cheap phone on BB on 27 Dec 2011 and astonishingly it arrived this morning 30 Dec 2011. WHAT THE **** IS GOING ON VF?
I just want the phone I believe I have earnt by being a loyal customer. I even paid on top to get a phone I was really happy with. That makes me more angry.