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Share Your Pain
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20507 Someone from NSW thinks vodafone is No data and dropouts at 2 Jan 2012 01:14:04 PM
We have been loyal Vodafone customers for years, even in the past they have dropped out for any time up to a week. but now for 3 weeks we have not been able to access any data in our area. numerous calls to 1555 and the conclusion is that they have too many users trying to access their tower so not enough bandwith. upgrades are due sometime in the next year. our internet and smartphones are presently useless at home.
the offer from them? a 25% discount for 1 month. when i rejected this they offered it for 2 months. why would i pay for broadband when i can't even access a google home page. shopping around now for other broadband companies.
the offer from them? a 25% discount for 1 month. when i rejected this they offered it for 2 months. why would i pay for broadband when i can't even access a google home page. shopping around now for other broadband companies.
"the conclusion is that they have too many users trying to access their tower so not enough bandwith"
Is this VF's conclusion or your own?
"25% discount for 1 month. when i rejected this they offered it for 2 months"
Why pay anything for a non-existent service?
You need to find another carrier that has built in capacity to their network so all users can access and enjoy their network!
I suspect VF are still signing up new customers even as I write!
Solution is easy, contact the TIO, tell the TIO what you have told us, VF have 10 working days to agree a solution, which appears to be termination of contract due to no service.
TIO details found in the How To Complain tab at the top of the page.
Just out of interest what is your postcode and have you seen the vodafail.com Your Coverage page located here http://www.vodafail.com/coverage.php ??
Good luck and let us know how you get on
Vodafail.com Moderation Team