26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

Share Your Pain

ACT (1140)Everywhere (19206)NSW (7557)NT (170)QLD (3578)SA (987)Somewhere else (224)TAS (242)VIC (3573)WA (1735)
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20511 Someone from QLD thinks vodafone is Totally Incompetent at 2 Jan 2012 06:50:54 PM
3 months without 3G mobile broadband connection due to tower upgrade.
TIO involved.
Payment compromise reached.
Still billed as before.
Vodafone have deactivated customer service email address.
Had to reregister on new site.
No one answers emails.
NOC won't phone to discuss completion date.
And so back to TIO.
Here we go again!
2 Jan 2012 07:21:33 PM: Did you use your original TIO reference number?

Vodafail.com Moderation Team
13 Jan 2012 06:41:07 AM: No! VF resolution team have complaint as resolved as I was offered a discounted rate for 3 months. Did not happen and billing department even have amount showing as being paid from my cancelled credit card. I placed a condition of acceptance on the resolution i.e.; if billing for next period didn't reflect resolution then I would not pay any accounts future accounts issued but would still be using the limited VF service as my mobile is my only means of communication.
My emails to the resolution team are unanswered and I keep on receiving bills.
So; have lodged new complaint with the TIO as I have no intention of paying any accounts issued by VF.
14 Jan 2012 01:12:27 PM: For future reference if you use the same TIO incident number VF get 'fined' more heavily by the TIO as the issue has not been resolved despite VF claiming it has been resolved.

You sure are going through the VF grinder with this one!

Persevere, you will be successful!

Vodafail.com Moderation Team